Open PlayOn Settings, then click the Stop button if the server is running and then click the Start button. Download visible.mmt ( ) and place the file in the directory Program Files\MediaMall or Program Files(x86)\MediaMall on a 64 bit PC.Does it work? If it does not, go on to step 5. Try to play the video again from PlayOn.If not check your internet connection/firewall/virus scanner/subscription. Restart the browser and navigate to the video again, does it play? If yes, go on to step 4. Clear Cookies and Cache in Chrome - press CTRL + Shift + Delete at the same time, select from the beginning of time from the dropdown, make sure “Cached Images and Files” and “Cookies and other site data” is selected, and click Clear Browsing Data.Can you play the same video on Google Chrome? Even if you do not use Chrome, PlayOn uses Chromium to record for channels that only support Chrome - like DirecTV Now.First check if you can play the video from PlayOn, if you can go on to step 5.Recorded in Chrome (For Example: DirecTV Now) If you get an error for Amazon saying that your need to revalidate your account or that you need to authorize it with 2FA when checking this, read the section regarding Amazon below. I will try to add to/edit as more information comes my way.īefore attempting the below steps, first validate that your login credentials are working via the PlayOn settings by clicking Test and fix any issues. So I decided to throw together a guide for troubleshooting recording issues in PlayOn based on my previous experiences to try and help out both the users and the tech support.
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